App downloads and card activation

I recently joined the bank I battled to download after I have deleted the app from one device I called spoke to about 3 give or take "consultant they couldn't assist me. Best last call made Minna Maila she it took almost half an hours because she wanted to make sure we get every right and sorted she has so much patience and you could tell by the tone of her voice and can feel her smile over the phone. She also helped me out to active my card. I appreciate you lady. Keep it up