rM
ruebenNM M
1 reviews | Active since Feb 2013
24 Mar 2023, 09:32
APP Double Payments
I tried making a payment, but the APP sent back a message stating that the transaction has been declined so I tried again. This happened on different 2 transactions.
The money went off my account 3 and 2 times respectively.
What happens to my debit orders now?
The call center could not help. This is a problem with the APP yet the consumer is penalized.
There is an issue with the APP yet discovery bank refuses to take accountability. Now the consumer has to deal with the consequences of the banks *********** APP/IT Team.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
24 Mar 2023, 10:36Hi Rueben
We apologise for the inconvenience this has caused.
I am waiting for feedback on the duplicated transactions and I will advise once I have feedback.
Regards
Beatrice.
We apologise for the inconvenience this has caused.
I am waiting for feedback on the duplicated transactions and I will advise once I have feedback.
Regards
Beatrice.
Best regards,
Discovery Bank's reply24 Mar 2023, 10:36
Official
Hi Rueben
We apologise for the inconvenience this has caused.
I am waiting for feedback on the duplicated transactions and I will advise once I have feedback.
Regards
Beatrice.
We apologise for the inconvenience this has caused.
I am waiting for feedback on the duplicated transactions and I will advise once I have feedback.
Regards
Beatrice.
Best regards,
rM
ruebenNM M's updateReviewer Update
24 Mar 2023, 12:00According to the call center the bank knows about the problem. This still doesnt help me as the money will only be refunded within 7 days. Also 1 call center agent claimed that the money will be refunded by Discovery and the other agent i spoke too said that it cant. Absolutely appalling service from a bank that claims to make banking easier.
Clearly the advertising below is false. there is absolutely zero security using the banking APP.
image.png 990.18 KB
Clearly the advertising below is false. there is absolutely zero security using the banking APP.
image.png 990.18 KB
rM
ruebenNM M's update24 Mar 2023, 12:00
Reviewer Update
According to the call center the bank knows about the problem. This still doesnt help me as the money will only be refunded within 7 days. Also 1 call center agent claimed that the money will be refunded by Discovery and the other agent i spoke too said that it cant. Absolutely appalling service from a bank that claims to make banking easier.
Clearly the advertising below is false. there is absolutely zero security using the banking APP.
image.png 990.18 KB
Clearly the advertising below is false. there is absolutely zero security using the banking APP.
image.png 990.18 KB
Discovery Bank's replyOfficial
24 Mar 2023, 14:08Hi Rueben
There was an issue this morning which has now been rectified on the bank app.
Our team is currently working on intercepting the EFT transactions that were made so that they can be returned.
I currently do not have a turn around time.
It has been sent through as an escalation.
Regards
Beatrice.
There was an issue this morning which has now been rectified on the bank app.
Our team is currently working on intercepting the EFT transactions that were made so that they can be returned.
I currently do not have a turn around time.
It has been sent through as an escalation.
Regards
Beatrice.
Best regards,
Discovery Bank's reply24 Mar 2023, 14:08
Official
Hi Rueben
There was an issue this morning which has now been rectified on the bank app.
Our team is currently working on intercepting the EFT transactions that were made so that they can be returned.
I currently do not have a turn around time.
It has been sent through as an escalation.
Regards
Beatrice.
There was an issue this morning which has now been rectified on the bank app.
Our team is currently working on intercepting the EFT transactions that were made so that they can be returned.
I currently do not have a turn around time.
It has been sent through as an escalation.
Regards
Beatrice.
Best regards,
Discovery Bank's replyOfficial
28 Mar 2023, 08:40Hi Rueben
Our Payment Operations team have have advised that the EFT transactions have been reversed.
I sincerely apologise for the inconvenience and frustration that this has caused you.
Regards
Beatrice.
Our Payment Operations team have have advised that the EFT transactions have been reversed.
I sincerely apologise for the inconvenience and frustration that this has caused you.
Regards
Beatrice.
Best regards,
Discovery Bank's reply28 Mar 2023, 08:40
Official
Hi Rueben
Our Payment Operations team have have advised that the EFT transactions have been reversed.
I sincerely apologise for the inconvenience and frustration that this has caused you.
Regards
Beatrice.
Our Payment Operations team have have advised that the EFT transactions have been reversed.
I sincerely apologise for the inconvenience and frustration that this has caused you.
Regards
Beatrice.
Best regards,