App does not register completed goals.

I like a lot of what they do, but I don’t like it that they give Vitality goals which you can not complete. My goal for the last month was to watch educational video’s, which I did lots of times, again and again, but the app does not think that I did it, so my goal is still not completed. I called them about it and spoke to someone who sounded very professional, but she could not solve the problem and asked me to sent an e-mail which she coul forward to the technical team. I did that more than once, but no one called me back and me problem still exist. All I ask for, is that my goal can be marked as completed. If they want to ask some questions to check if I actually watched it, they are welcome. Just do something!