Another Mediocre bank...

For a world class bank (claim!), the service is definitely not up to standard. I've app**** for an account on Tuesday, 29 March via the app. The next day I followed up, and the lady I spoke to was very inefficient, not knowing which documents I will have to submit. I've sent my 3 months bank statement, payslip and proof of address to the email address she sent me *** and received an automated reply that it will take 2 days to receive a response. I've received emails and sms messages prompting me to upload the docs (which I have sent) via the app or website. However neither shows outstanding documents. I phoned this morning, phone cut (and no one bothered to phone me back). Phoned again, lady had to transfer me to the credit department. Got through to Nixon, also completely clueless as to how to resolve this, because according to him, the email sent can't be added to my profile on the backend. I have to send screenshots of the fact that there isn't an outstanding document message (which screen, 6menu options) to the credit email address (who hasn't responded to my email sent a week ago), to indicate the error. Then he changed his story, Discovery is aware of the problem. Then, according to him, I have to withdraw my application and apply again (2 credit application against my credit record). Long and short, I'm nowhere closer than I were a week ago with my application. And Discovery Bank service is on par with the major banks, no service whatsover. Great concept, needs exceptional service to support.