Annoying - would not recommend

I expected a seamless digital experience, but unfortunately, that hasn’t been the case. Despite being marketed as a digital bank, it’s not possible to fully complete applications for either the bank or medical aid online. The only thing that went well was the funeral cover.

Instead, I’ve been inundated with phone calls, which has been extremely frustrating. When I asked two different consultants (today alone) why there are so many calls, both explained that it’s because the application process can’t be completed online, which only highlights a major gap in their digital offering.

This constant calling became so annoying that I ended up cancelling my medical aid application, even though it was more affordable.

Overall, this experience has been very disappointing. They really need to invest more in their digital systems to allow customers to complete processes independently and stop annoying us with unnecessary calls, because we can read. I wouldn’t recommend them based on my experience, and will not be switching to them (will only keep their funeral cover because the consultant was wonderful).