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PO

1 reviews | Active since May 2015

08 Oct 2018, 04:26

Annoying incompetence

Pathetic service I have received. Phones are never answered, so on calling them one needs to expect to wait for more than 5 minutes before you get a response.

I am supposed to be contacted to have my card couriered but have been waiting since last week. Can't get hold of them on the phone.

Now I'm thinking of cancelling the whole thing because it is clear this organisation is *********** and/ or massively shortstaffed.

Helpful (0)

Replies (11)

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Replies (11)

Discovery Bank's replyOfficial

08 Oct 2018, 08:45

Good day Mr Mancoba

Thank you for your time during our recent telephonic conversation.

As discussed, we have escalated the setting up of your Discovery Card account to the relevant department. Once the account has been setup, we will arrange for the delivery of your card to be expedited.

Regards

Cody Jansen

Discovery Bank's reply08 Oct 2018, 08:45

Official

Good day Mr Mancoba

Thank you for your time during our recent telephonic conversation.

As discussed, we have escalated the setting up of your Discovery Card account to the relevant department. Once the account has been setup, we will arrange for the delivery of your card to be expedited.

Regards

Cody Jansen

PO

Pissed O's updateReviewer Update

11 Oct 2018, 09:44

Good day Cody, I understand that the issue with the credit card has now been resolved (after 3 more days). Now I have been notified when I called the call centre once again that the card has been handed over to the couriers and they will take up to 4 working days to deliver. Looking at your response above, you promised that the delivery will be expedited. Please ensure that the delivery is indeed expedited. Regards,

PO

Pissed O's update11 Oct 2018, 09:44

Reviewer Update

Good day Cody, I understand that the issue with the credit card has now been resolved (after 3 more days). Now I have been notified when I called the call centre once again that the card has been handed over to the couriers and they will take up to 4 working days to deliver. Looking at your response above, you promised that the delivery will be expedited. Please ensure that the delivery is indeed expedited. Regards,

Discovery Bank's replyOfficial

15 Oct 2018, 14:33

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's reply15 Oct 2018, 14:33

Official

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's replyOfficial

15 Oct 2018, 14:33

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's reply15 Oct 2018, 14:33

Official

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's replyOfficial

15 Oct 2018, 14:34

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's reply15 Oct 2018, 14:34

Official

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's replyOfficial

15 Oct 2018, 14:34

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's reply15 Oct 2018, 14:34

Official

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's replyOfficial

15 Oct 2018, 14:34

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's reply15 Oct 2018, 14:34

Official

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's replyOfficial

15 Oct 2018, 14:34

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's reply15 Oct 2018, 14:34

Official

Good Day Mr Mancoba

I have attempted to contact you however, you were unavailable. Our courier has since confirmed that your Discovery Card has been successfully delivered.

Please note that i will be closing this case.

Have a wonderful day further.

Discovery Bank's replyOfficial

16 Oct 2018, 10:25

Good Day Mr Mancoba

I have escalated the request with FNB and will provide feedback as soon as the FICA process has been completed.

Kind regards

Cody

Discovery Bank's reply16 Oct 2018, 10:25

Official

Good Day Mr Mancoba

I have escalated the request with FNB and will provide feedback as soon as the FICA process has been completed.

Kind regards

Cody

Discovery Bank's replyOfficial

16 Oct 2018, 12:08

Good day Mr Mancoba

The FICA process has been completed and the account has been successfully activated.

Kind regards

Cody

Discovery Bank's reply16 Oct 2018, 12:08

Official

Good day Mr Mancoba

The FICA process has been completed and the account has been successfully activated.

Kind regards

Cody

PO

Pissed O's updateReviewer Update

17 Oct 2018, 11:48

All resolved. Thank you so much for your assistance Cody. Regards,

PO

Pissed O's update17 Oct 2018, 11:48

Reviewer Update

All resolved. Thank you so much for your assistance Cody. Regards,