Angry & Upset

I wanted to upgrade my Discovery account but was told that I had to close my account first as I had a prepaid Gold account as migrated from FNB, then I could reapply to get and upgraded account. Which I now did and I am getting declined?? After checking all my ITC profiles I realized that DB uses Experian, which is the most useless of them all! They never update information and they are so insufficient. Both my Compuscan and Transunion profiles reflect great scores and perfect info as I check them regularly. Now I am sitting with no Discovery Credit Card and I have Medical, Insurance & Vitality with Discovery, a loyal customer that means nothing for them!