********* and insensitive

I since called 11/12/2025 for my late moms account to be closed and all debit orders to be stopped. I had to send documents to the provided email address, which all documents were attached and sent. Then today, I went to the branch and I was told to call anytime between Monday to Friday after 8am, to only do the same process I did in December. Mind you, Discovery Bank is still debiting and my mom is late. This is ********* to not even get assistance from the branch itself!