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NZ
Nomagugu Z

1 reviews | Active since Dec 2025

04 Dec 2025, 10:48

An annoyed customer.

My account has been locked under suspicion of ***** after receiving a payment from a client. The bank did not contact me to even inform me I saw when I was trying to transact, I initiated the conversation and even after sending the documents they asked of me they have still not said anything and it has been beyond the 72 hours now still no communication from the ***** team. Again I follow up and I am not getting feedback, this has been an inconvenience so much that after writing this review, I am writing a formal complaint and after the complaint if it has not been resolved I'm taking it up with both the bank and FAIS ombudsman especially after seeing a similar review and I will genuinely take to social media if I have to cause there is no way man. The lack of communication plus the inconvenience of not being able to use your account?? SLA time frames passing and still you don't get communication?? It has started being suspicious to me after seeing multiple recent similar reviews and I am afraid that I will keep quiet only to find that there are suspicious things happening cause also the alleged ***** cases existence itself does not make sense.

0
Replies (3)
Discovery Bank
Discovery Bank's reply04 Dec 2025, 11:03
Official
Hi Nomagugu Z,

I sincerely apologize for the experience had with us.

I am going to investigate further and provide you with feedback soonest.

Kind Regards,
Onthatile
NZ
Nomagugu Z's update09 Apr 2026, 18:45
Reviewer Update
Hey your team has not reached out to me to date, everytime I call I am told that the investigator says they called me and couldn't reach me yet my last conversation with the investigator was when he called me to ask me to submit evidence that the transaction was *****ulent. To date I am not getting a response on emails, Im being told the investigator will contact me eveytime I call or have a conversation with a consultan2t on the WhatsApp line too. It has literally been me talking alone with no feedback or update or response on the case to date.
NZ
Nomagugu Z's update09 Apr 2026, 18:49
Reviewer Update
And the crazy part about all of this is that everyone i paid that banks with you guys had their accounts opened, using all the documentation being proof of payment and invoice from the client that I shared with them but mine is still closed and the investigator still has not contacted me from December to date I am being given the run around and no feedback or response or a phonecall from the investigator that is supposedly supposed to call me everytime I check on the case....