************** against foreign national

Am very disappointed at their recent service from discovery I never knew the also have issues with foreigners in south africa I app**** for a credit card because I always travel a lot and love their benefits my application was done on the 1st of Oct 2024 till today am still being told they are not done they are investigating my bank statement before covid when I had a comprehensive cover me and my family investigation was not needed I even called and ask them to cancel my application as am unable to log in on the app what was the problem I app**** using my south africa ID number while my bank statement I sent was the one still linked to my passport as I have not updated my ID at that time because of the complaint I laid to my RMB account and up to now still nothing I even called to send it another bank statement that is linked to my ID and the refuse so at the moment I want my application to be canceled with immediate effect if is not with also take it up with Ombudsman too cos is very disappointing application taking more than 4 months to get a response