After Sale Service Sucks

I am an existing Discovery Platinum Credit Card holder and migrated to the Discovery Bank last week. I am opened my account on the discovery bank app on 15 August 2019, I received the email and sms notifications that my bank account has been opened successfully.

On the app I could see all the accounts I qualified for and I also activated my discovery vitality money account. A discovery bank consultant called me on 16 August 2019 to provide assistance for registering my account, but I already completed my application the consultant checked my application and everything was in order. But after the called ended and when I try to login into the app, it gives me the message, Register: Application is in progress.

I have emailed Digital support on 19th August 2019, ***, still waiting for a response. Sent a follow up on 20th August 2019, ***. Still have not received any feedback.

I received my new card on 20th August 2019, to date I am unable to activate my card and use it, cause can go pass login on the app.

I complained on the Discovery page on Facebook, which I think I got better feedback because it is in a public forum. I was told to take a screen grab and send to *** which I did on 20 August 2019, still waiting for a response.

Spoke to two consultants from discovery bank, who again told me to send screen grabs of the error to ***. Still no feedback has been given or any acknowledgement of email. Honestly there is no point asking clients to use this email address because nothing gets done, and why is no reference numbers given like other discovery email services.

I was told by one consultant that they have made my query a priority and IT is working on it but nothing has changed on the app. I have even the emailed the consultant directly and he only responded to me once and than radio silence.

The best part is discovery sends me feedback emails to rate the consultants service. How do you expect me to that when both consultants have never addressed my issue. I still can't access my account on the app!

I have been told on the discovery site on Facebook, that the banker working on my issue will call me to let know if the issued has been resolved. But I am still waiting.

Discovery bank calls you non - stop when they want you to join the bank, but the minute you join the after sales service sucks!!!!

If this is the service I am getting it one week of joining the bank, I would like to cancel my account and stick with my old Discovery Credit Card. I had no hassle with that.

I am a long existing client with discovery. I have my medical aid, investments and life insurance with Discovery.

I am really unhappy with the sucky service I have received!

If I don't receive any assistance with resolving my issue will lodge a complaint with the National Credit Regulator.