1 reviews | Active since Oct 2013
<p>I have app**** for Discovery credit card on 06 02 2017 via telephone spent 40 minutes answering questions. One issue I have raised is that the passport document Discovery has on record is expired in 2011 and can I please email them coppy of my current SA ID. Sure we will send you email where to send it. On the 7/2/17 I got email from Discovery saying I have been approved and will be contacted for delivery of card. Few days later no contact - I called asked again for email address where I can send my ID - NOTHING. Called again with the same request - NOTHING. I got email on 17/02/17 asking me for copy of passport, work permit and all other foreign documents. Emailed the copy of my ID explaining. Since thatn I get every day call from curier asking for my passport to confirm identity - no human will remember expired passpord from 6 years back and no authorities allow expired id documents to be kept by the individual - they destroy them! every day i get the same line they will confirm with discovery and call back - more than 12 days of the same calls. I did call and emailed again certified copy of ID, how ever I still get the same calls - asking for 2011 passport!!!!</p>
Dear mhdimova
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this morning.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Best regards,
Dear mhdimova
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this morning.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Best regards,
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