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On the 15/10/2024 I discovered that there was *****ulent transactions on my account I reported same day at night as I only discovered then,was given ***,on the 21/10/24 called again and spoke to Adolf,he said someone will call me,on 22nd Nelisiwe called and told me that the don't see no ***** activity that happened in my account if there was ***** they could have cleared all the accounts as I still have money on my 32day account, I requested the facial features that they normally use to see who did this activity as I was told that this money was transferred to Absa Bank she promised to get it for me. Today is the 04/11/2024 I called to do follow up and she picked up and tell me that it was their conclusion that nothing indicates that my account was access *****ulently,and she refused to give me her surname and her email address we dealing with faceless people that are handling all our information but refused to give us their .