1 reviews | Active since Apr 2013
Actual query not resolved after several weeks
<p>I contacted Discovery Card division due to the interest charged on my card. I spoke to a manager who stated that they would solve my query. It hasnt been resolved.</p> <p> </p> <p>I made a purchase through the iStore which i was informed would be interest free. I was charged interest R33.00 interest and because this balance of R7999.00 was added to my total amount i was charged interest again because the R7999.00 was added to the amount owed. The interest on 07/05/2016 was R88.00.</p> <p> </p> <p>I was informed by the Manager that the correct credit will occur. This never happened. Despite i was sent a statement of the interest confirming yet again that i was charged interest on a transaction that was supposed to be interest free. </p> <p> </p> <p>Still not resolved and the time and money taken to sort this out supercedes the amount owed to me. Everyone purchasing items from iStore which claims through discovery to be interest free should check there statements to ensure that they indeed not paying interest on their purchases as mine has taken over a month to sort out without any success. </p> <p> </p> <p>My most recent reference is ********** 164. An auto reply stated i should get a reply within 2 working days. I am still waiting...</p>
Hi clinda
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Hi clinda
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
