Activate my account

It's been over a month now that my account is blocked funds cannot be used the investigator by the name Sabelo makes no communication what's so ever , I always need to call in to find out what's the hold up the case has been completed but he doesn't check emails when I have sent the requested documents. Today I have called and no help got to speak to the investigator which he says that he will communicate with me tomorrow but **** this it's all over due. I need to leave for Uganda urgently