1 reviews | Active since May 2011
Accountability for Discovery's mistake
I received a phone call relating to my Discovery credit card. I was told that my debit orders was going off someone else's account and that I need to pay the amount into my credit card so that the said person could be refunded. I went back to my signed agreement which was sent to Discovery which had my correct banking details on it, therefore it was a mistake on Discovery's side and incorrectly captured. I can not be held liable for a mistake that was not made by me. Since the phone call I have been transferring the monthly payment into my account. I received a sms saying that now I need to pay the full amount owing to the card to avoid further steps being taken against me. Also they are saying that I have exceeded my credit limit which I haven't. Consultants are not able to assist in this matter.
As per our telephonic conversation on the 8th of April 2019 you have been assisted.
Regards
Amanda
As per our telephonic conversation on the 8th of April 2019 you have been assisted.
Regards
Amanda
