nY
nande Y

1 reviews | Active since Sept 2024

23 Oct 2024, 10:30

Account paused with no access to my finds

Last month I received money form a client. As I was busy doing transactions, I noticed that I couldn't send money. Gave me an error that my account has a lock. I caaled the customer care. And the lady assisting me said I should contact the person who sent me the money. Master on a revived an email that my account is being investigated for ***** it will take 42 to 72 hours. Those hours have passed no one has called me at discovery to explain what is going on. The client that sent the money when I called and ask him if he reported the money. He said he didn't. Last week I called discovery bank and asked about my account. The lady then said u must speak to the person who sent me the money. Tell me why is my accountocked for so long. When the email stated that the investigation will take 72 hours. And after that I wasn't informed what is needed on my side. Now I can't do anything my money is just staring at me.

Its been over a month since i submitted the documents required and i have not even once recieved any communication from the institution or the investigator,

im appalled by the service i am recieving from discovery as i dont have access to my account and funds. I need to use my account as things are bouncing on my account. Please can someone assist me urgently on this matter

0
Replies (3)
Discovery Bank
Discovery Bank's reply23 Oct 2024, 13:54
Official
Hi Nande,

Thank you for reaching out to us.

I apologize for the frustrating experience regarding this.

I will look into this and provide you with feedback as soon as possible.

Regards,
Jabulile
nY
nande Y's update23 Oct 2024, 14:04
Reviewer Update
Please do so, as I have called numerous times but im not getting any clear response on the calls
nY
nande Y's update23 Oct 2024, 17:01
Reviewer Update
Hi Jabulile,

Its end of business day, and still no call....not suprised, can you get a manager to call me because this is not on.