Account paused, No response from Discovery

My account has been blocked for almost a month now, everyday I call this **** of a bank they keep giving me the run around, ai received an in App message saying the case was resolved, some Capitec client reported me for *****, I don't use this account for payments. I spoke to someone called Sylvia, no help at all, she keeps telling me about the investigator giving me a call, it's been days and I've been waiting, according to them I missed the lady's call, so they we can access our funds because we couldn't answer the phone. This is the worst bank, do not trust them with your money.