Account paid in full and NOT closed as requested

Item: Discovery Bank
Rating: 1
Author: Maria D

Yet another review where I am forced to award a start that is not due!!!

Discovery Bank .... I paid my credit card in full and sent a request for this account to be closed on the 15th of October 2021. I sent a follow up email on the 18th of October?! ... No reply ... not even a reply to say that the email address I used is not valid or a "no reply email" so you got my request, but apparently you do not deal with emails.

I received a statement with an amount of 76.41 due ... for what?!!! A card facility I requested to be closed ... with interest on the card facility amount?!

Reverse these charges and CLOSE THIS ACCOUNT!!!

I phoned on the 15th of November to query this statement and was told someone will get back to me .... still nothing.

Yesterday I receive an email telling me how I can close my account online. I cannot close it because of the 76.41 due. I will not pay for something I do not want and requested to make an end to!

You are definitely NOT recommended as a banking institution.

Helpful (0)

Replies (7)

Discovery Bank's replyOfficial

23 Nov 2021, 09:42

Hi Maria

I'm sorry to hear that. I'll have a look at your profile to find out what happened and get back to you as soon as possible regarding your closure request.

Regards
AJ

Discovery Bank's reply23 Nov 2021, 09:42

Official

Hi Maria

I'm sorry to hear that. I'll have a look at your profile to find out what happened and get back to you as soon as possible regarding your closure request.

Regards
AJ

Maria D's updateReviewer Update

23 Nov 2021, 10:59

Thank you AJ. I've been waiting since the 15th of November for someone to get back to me.

I paid this card. I have not used it again. I asked for it to be closed yet I am billed over R60 to have a card in my wallet that I asked to be closed? Then you still have a fine cheek to charge interest on your so called card facility fee?????? ****************!!!

The only communication I am interested in is written confirmation that these charges has been reversed and this account has been closed

Maria D's update23 Nov 2021, 10:59

Reviewer Update

Discovery Bank's replyOfficial

23 Nov 2021, 11:36

Please can you let us know which email address you used to send your closure request to.

Discovery Bank's reply23 Nov 2021, 11:36

Official

Please can you let us know which email address you used to send your closure request to.

Maria D's updateReviewer Update

23 Nov 2021, 11:56

*** and according to previous communication from Discovery this is a valid email address

image.png 226 KB

Maria D's update23 Nov 2021, 11:56

Reviewer Update

*** and according to previous communication from Discovery this is a valid email address

image.png 226 KB

Discovery Bank's replyOfficial

23 Nov 2021, 14:46

Thank you, Maria.

I've gotten your fees reversed. All that is left to do is to follow the steps that was sent to you on how to close your account on the Discovery Bank website.

Regards
AJ

Discovery Bank's reply23 Nov 2021, 14:46

Official

Thank you, Maria.

I've gotten your fees reversed. All that is left to do is to follow the steps that was sent to you on how to close your account on the Discovery Bank website.

Regards
AJ

Maria D's updateReviewer Update

02 Dec 2021, 08:42

According to the notification I received this morning, my so called payment is due on the 6th of December. Is this just an automated message .... like with everything else at Discovery? I also received an email confirming that the account has been closed. So which is it? Payment due on the 6th of December or is this account closed. Too much conflicting information. Please amend your records accordingly

Maria D's update02 Dec 2021, 08:42

Reviewer Update

Discovery Bank's replyOfficial

07 Dec 2021, 13:58

Hi Maria

The fees have been reversed and account is closed.

Regards
AJ

Discovery Bank's reply07 Dec 2021, 13:58

Official

Hi Maria

The fees have been reversed and account is closed.

Regards
AJ