WS
Wardah S
1 reviews | Active since Mar 2018
02 Mar 2024, 22:14
Account on hold
I have a bank account with discovery bank. Some supposedly reported ***** on my account. And payments that was made from my bank account to my husband's account they also alerted his bank account and got his account frozen. They never once informed me, only reason I found out is when we tried to access my husband's salary, now his account is also on hold and we cannot access his bank account at all.
Discovery never once informed me. I was not emailed nor was I phoned and we must just accept this
Helpful (0)
Replies (11)0
Replies (11)WS
Wardah S's updateReviewer Update
11 Mar 2024, 11:13Your ***** had contacted me already. And they said they are not opening my account and therefore my husbands account stays closed and we cannot buy food. We cannot eat. She was going to lift the ban then decided not to . Nice when they have the power t do so. All we need is my husbands account to be opened so we can pay our debts and put food in our house
WS
Wardah S's update11 Mar 2024, 11:13
Reviewer Update
Your ***** had contacted me already. And they said they are not opening my account and therefore my husbands account stays closed and we cannot buy food. We cannot eat. She was going to lift the ban then decided not to . Nice when they have the power t do so. All we need is my husbands account to be opened so we can pay our debts and put food in our house
Discovery Bank's replyOfficial
11 Mar 2024, 11:16Unfortunately, we cannot assist with this matter.
Should you not feel happy with this response. Please do feel free to escalate this matter to the banking Ombudsman using the link below.
https://nfosa.co.za/submit-a-complaint/
Regards
Girshwin
Should you not feel happy with this response. Please do feel free to escalate this matter to the banking Ombudsman using the link below.
https://nfosa.co.za/submit-a-complaint/
Regards
Girshwin
Discovery Bank's reply11 Mar 2024, 11:16
Official
Unfortunately, we cannot assist with this matter.
Should you not feel happy with this response. Please do feel free to escalate this matter to the banking Ombudsman using the link below.
https://nfosa.co.za/submit-a-complaint/
Regards
Girshwin
Should you not feel happy with this response. Please do feel free to escalate this matter to the banking Ombudsman using the link below.
https://nfosa.co.za/submit-a-complaint/
Regards
Girshwin
WS
Wardah S's updateReviewer Update
12 Mar 2024, 14:00Thank you
I would like to close My discovery bank account
I would like to close My discovery bank account
WS
Wardah S's update12 Mar 2024, 14:00
Reviewer Update
Thank you
I would like to close My discovery bank account
I would like to close My discovery bank account
WS
Wardah S's updateReviewer Update
12 Mar 2024, 14:08Thank you for the prompt reply.
What is the turn around time for the ***** lock. As per my knowledge (as I have only spoken to someone once on the phone ), is that there was only communication from fnb to close my account / put a lock on it.
1. There has-been no follow up from the reporting bank.
2. The people who reported my bank account have blocked my daughter from whatsapp and all social media so she cannot get in touch with them.
3. Once of the ppl who reported the account her funds are still in the account, why can't it be sent back to her as we cannot get hold of anyone.
No one is contacting me at all its been a month already.
What is the turn around time for the ***** lock. As per my knowledge (as I have only spoken to someone once on the phone ), is that there was only communication from fnb to close my account / put a lock on it.
1. There has-been no follow up from the reporting bank.
2. The people who reported my bank account have blocked my daughter from whatsapp and all social media so she cannot get in touch with them.
3. Once of the ppl who reported the account her funds are still in the account, why can't it be sent back to her as we cannot get hold of anyone.
No one is contacting me at all its been a month already.
WS
Wardah S's update12 Mar 2024, 14:08
Reviewer Update
Thank you for the prompt reply.
What is the turn around time for the ***** lock. As per my knowledge (as I have only spoken to someone once on the phone ), is that there was only communication from fnb to close my account / put a lock on it.
1. There has-been no follow up from the reporting bank.
2. The people who reported my bank account have blocked my daughter from whatsapp and all social media so she cannot get in touch with them.
3. Once of the ppl who reported the account her funds are still in the account, why can't it be sent back to her as we cannot get hold of anyone.
No one is contacting me at all its been a month already.
What is the turn around time for the ***** lock. As per my knowledge (as I have only spoken to someone once on the phone ), is that there was only communication from fnb to close my account / put a lock on it.
1. There has-been no follow up from the reporting bank.
2. The people who reported my bank account have blocked my daughter from whatsapp and all social media so she cannot get in touch with them.
3. Once of the ppl who reported the account her funds are still in the account, why can't it be sent back to her as we cannot get hold of anyone.
No one is contacting me at all its been a month already.
WS
Wardah S's updateReviewer Update
12 Mar 2024, 14:15I have all the reference numbers, which is 5 in total but nothing further.
WS
Wardah S's update12 Mar 2024, 14:15
Reviewer Update
I have all the reference numbers, which is 5 in total but nothing further.
WS
Wardah S's updateReviewer Update
12 Mar 2024, 14:15I would appreciate if the investigator can please phone me on ***
WS
Wardah S's update12 Mar 2024, 14:15
Reviewer Update
I would appreciate if the investigator can please phone me on ***
WS
Wardah S's updateReviewer Update
18 Mar 2024, 10:46None at all.
WS
Wardah S's update18 Mar 2024, 10:46
Reviewer Update
None at all.
Discovery Bank's replyOfficial
18 Mar 2024, 10:49My apologies for this.
I have escalated this matter to ***** management for urgent assistance.
Regards
Girshwin
I have escalated this matter to ***** management for urgent assistance.
Regards
Girshwin
Discovery Bank's reply18 Mar 2024, 10:49
Official
My apologies for this.
I have escalated this matter to ***** management for urgent assistance.
Regards
Girshwin
I have escalated this matter to ***** management for urgent assistance.
Regards
Girshwin
WS
Wardah S's updateReviewer Update
18 Mar 2024, 13:04Still no response from them
WS
Wardah S's update18 Mar 2024, 13:04
Reviewer Update
Still no response from them
WS
Wardah S's updateReviewer Update
19 Mar 2024, 13:34And yet still no response from discovery Bank once again
WS
Wardah S's update19 Mar 2024, 13:34
Reviewer Update
And yet still no response from discovery Bank once again
Discovery Bank's replyOfficial
03 Apr 2024, 11:34Hi Wardah
Just following up on this matter.
Were you contacted by our team?
Regards
Girshwin
Just following up on this matter.
Were you contacted by our team?
Regards
Girshwin
Discovery Bank's reply03 Apr 2024, 11:34
Official
Hi Wardah
Just following up on this matter.
Were you contacted by our team?
Regards
Girshwin
Just following up on this matter.
Were you contacted by our team?
Regards
Girshwin