account not being closed and still being charged

I have been trying to close my transactional account since last year. The agent at the time said that the account couldn't be to closed due to some system technicalities and product features but she assured me that i would not be charged fees and as soon as i could have a standalone credit card the account will be closed, at that time it was a minimal balance. Please can this be reversed and those fee accruals reversed and that transactional account closed immediately

Below is the email from the girl i requested closure but she said i won't be charged till they can close it. From: ***

Date: 2019/10/31 11:42 (GMT+02:00)

To: ***

Subject: CASE #[286483] - Discovery Bank fees

Hi Meryl

Thank you for contacting us.

We have successfully adjusted your Discovery Bank fees as agreed.

If you have any questions, please contact us on ***(BANK) or send an email to ***

Regards Boitumelo Seboko