ZM
Zinhle M
1 reviews | Active since Oct 2015
25 Nov 2025, 08:57
Account Locked
I am extremely frustrated that my Discovery account has suddenly been locked and I cannot make any transactions. I have already spoken to four different consultants, none of whom were able to assist me or provide a clear resolution. This has caused unnecessary inconvenience and left me feeling unsupported as a customer. I urgently request that Discovery review my account status and provide a proper explanation or unlock my account without further delay.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
25 Nov 2025, 09:08Hey Zinhle.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Discovery Bank's reply25 Nov 2025, 09:08
Official
Hey Zinhle.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
25 Nov 2025, 13:59Hi Zinhle.
I have gone through your account, you do not have a lock on your account.
Please provide me with more details on what were you doing for you to notice the lock?
Kind regards,
Mpho.
I have gone through your account, you do not have a lock on your account.
Please provide me with more details on what were you doing for you to notice the lock?
Kind regards,
Mpho.
Discovery Bank's reply25 Nov 2025, 13:59
Official
Hi Zinhle.
I have gone through your account, you do not have a lock on your account.
Please provide me with more details on what were you doing for you to notice the lock?
Kind regards,
Mpho.
I have gone through your account, you do not have a lock on your account.
Please provide me with more details on what were you doing for you to notice the lock?
Kind regards,
Mpho.
ZM
Zinhle M's updateReviewer Update
25 Nov 2025, 14:51Hi Mpho ,
It is resolved now. I couldn't transfer and pay my beneficiaries. Different consultants tried to help, but were unable to. I even shared my screen with them. I believe the gentleman that eventually helped me is Themba , if I am not mistaken.
It is resolved now. I couldn't transfer and pay my beneficiaries. Different consultants tried to help, but were unable to. I even shared my screen with them. I believe the gentleman that eventually helped me is Themba , if I am not mistaken.
ZM
Zinhle M's update25 Nov 2025, 14:51
Reviewer Update
Hi Mpho ,
It is resolved now. I couldn't transfer and pay my beneficiaries. Different consultants tried to help, but were unable to. I even shared my screen with them. I believe the gentleman that eventually helped me is Themba , if I am not mistaken.
It is resolved now. I couldn't transfer and pay my beneficiaries. Different consultants tried to help, but were unable to. I even shared my screen with them. I believe the gentleman that eventually helped me is Themba , if I am not mistaken.
Discovery Bank's replyOfficial
26 Nov 2025, 13:12Hi Zinhle.
Yes it was Themba who assisted you last, it seems he may removed it for you.
Is there anything else that we can assist you with?
Kind regards,
Mpho.
Yes it was Themba who assisted you last, it seems he may removed it for you.
Is there anything else that we can assist you with?
Kind regards,
Mpho.
Discovery Bank's reply26 Nov 2025, 13:12
Official
Hi Zinhle.
Yes it was Themba who assisted you last, it seems he may removed it for you.
Is there anything else that we can assist you with?
Kind regards,
Mpho.
Yes it was Themba who assisted you last, it seems he may removed it for you.
Is there anything else that we can assist you with?
Kind regards,
Mpho.