Account Frozen for over 2 weeks

<p>2 weeks ago my Discovery credit card was suspended as I had not sent my FICA documents (my fault). <br /><br />These were email through on the afternoon of Tuesday 23 August. <br /><br />I followed up on Thursday 25 August as my cards were still not active (ref. ********** 246) to be told it took 4 working days but the documents had been received and escalated through to FNB (ref. ********** 875) <br /><br />On Wednesday 31 August, CCD courier came to collect an original copy of my certified ID (***) <br /><br />After hearing nothing, I followed up again on Monday 5 September and your agent once again confirmed receipt of all documents and re-escalated it to FNB (ref. ********** 439) <br /><br />On Tuesday 6 September, I received an email asking me to rate the service of my first reference number as the case was not completed. I rated this with a 1 and explained that the above and that it was still not resolved... This was sent directly to Barry Sundelson ********** and have yet to receive a reply <br /><br />Yesterday Wednesday 7 September, I followed up again via email and have had no response bar the automated reply (ref. ********** 440) <br /><br />5 reference numbers later... 2 weeks and 2 days... I still can not use my credit cards. <br /><br />Please can someone urgently advise how we get this resolved?</p>