1 reviews | Active since Feb 2015
Account Frozen for 3 Weeks - nobody knows why.
My accounts have been frozen for 3 weeks and even Discovery Bank doesn't know why. It appears that Discovery Bank and its ***** department actually works for other banks, doesn't do its own investigations, and doesn't protect the interests of its clients. Let's just say it's been an illuminating experience.
3 Weeks ago: I received a notification saying that 2 cases of ***** had been opened. After waiting more than the 72hrs turnaround time, I contacted the ***** department who explained that a transaction was flagged by Capitec to Standard Bank and Discovery Bank. They didn't have any further information, they had no idea why the transactions were flagged. I was told I'd have to wait for an investigator to contact me. The transactions was me withdrawing from EasyCrypto. They have accounts with Standard Bank. They operate legally in South Africa. You can find them recommended on SA media sources such as mybroadband, bloomberg, IOL etc. Incidentally my Capitec accounts have not been frozen, nor have the Easycyrpto accounts with Standard Bank. It seems Discovery is the stooge. 1 week ago, 2 weeks after the cases were opened, at long last I get a call from an investigator. I had received ZERO communication from anyone for 2 weeks while access to my money was frozen. I was informed that they still had no idea who the account I had been transacting with belonged to or what the reason for the transaction being flagged was. They hadn't looked past their nose yet. I was informed that my accounts are being unfrozen because Discovery hadn't received any evidence from Capitec or Standard Bank. THE NEXT DAY AFTER DEPOSITING MONEY FROM MY SALARY MY ACCOUNTS WERE FROZEN AGAIN. When I contacted the ***** department, they were as clueless as ever. The transaction that was flagged was related to the other transactions - and had taken place almost a month ago.
Do I even need to add adjectives to express how I feel? How would you feel?
Please start doing your job asap. My lawyer has POA. You can take it from here with them.
Thanks for reaching out to us.
I have reviewed your profile, with the ***** team and was advised that the lock was communicated when being placed, and the particular reason.
Our ***** team, will be in contact with you for further assistance due to the sensitivity of this case. Should you need further information, or miss their call please contact them directly on ***.
Kind regards,
Mpho
Thanks for reaching out to us.
I have reviewed your profile, with the ***** team and was advised that the lock was communicated when being placed, and the particular reason.
Our ***** team, will be in contact with you for further assistance due to the sensitivity of this case. Should you need further information, or miss their call please contact them directly on ***.
Kind regards,
Mpho
