Account frozen despite Fica information supp****

<p>Discovery froze my card (wihtout prior notice) because I didn't supply a certified proof of residence. I finally managed to get a lawyer to certify my proof of residence and sent this to Discovery on Tuesday. Today is Thursday and my account still hasn't been unfrozen. I phoned Discovery call centre yesterday and was assured that the card would be reactivated at close of business, which wasn't done. This is shocking service considering the subscription fee for this particular card (platinum). As a platinum card holder I expect better service than this. I often travel overseas for business and cannot rely on this card. I will be closing this account and moving to a different bank.</p>