******* account freezing

This bank is unable to Fica an individual without a SA drivers license. I've been a customer of Discovery bank, nearly since they launched.

But now they need to Fica me again. No problem i thought, went through the apps process on 16 November and completed it successfully. I kept getting emails though that i have not completed the process.

So i called, then they said i should upload the docs and send them via email to ***. Id did both, no reply, and kept getting thode emails. So i called again, this time they reactivated the fica process in the app. But, this time it wants my drivers license and nothing else is possible. I do not have a SA drivers license anymore, since we are living temporarily living in Germany . The german government replaced my drivers with a german one, i had no choice.

So i've written multiple complaints to the *** and also called twice more. Sonin total 4 calls, 3 complaint emails later, no solution

Everytime they acknowledge there is a problem on their side but nobody fixes it!

I have no choice but to get legal advice on this absurd pathetic bank, who now froze my accounts! I still need and use those accounts actively!

I have an SA Id and Sa passport, but strange enough this bank is unable to give that option!

The next step is urgent legal advice and the ombud.

I have multiple reference numbers bytheway.