Account Closure Request and Inaccessible Customer Support

I am writing to express my dissatisfaction with a customer support experience I just had while trying to close my account.

During the call, the agent began the authentication process but I never received the OTP required to complete verification. I waited on the line, but the agent never returned to the call. Eventually, the line disconnected without any resolution or follow-up. This was extremely frustrating and unprofessional, especially given the urgency of my request.

I am trying to close my account, which I have not used in several months. Despite no activity, I have noticed charges accumulating on the account. I am requesting that these charges be waived and that the account be closed immediately. I also ask that no further charges be app****.

Please assist as this is extremely frustrating.