Account Closure IMPOSSIBLE!!!!!!!!!!

Good day My name is Roslind February and I am a Discovery Bank Client... Hopefully not for much longer! I called in on the 2nd February requesting to close my account, I was told a consultant will contact me to close in a few days... then Lebo tried calling me on the 4th - 3 times I missed the calls, and called back saying I missed the calls, I need someone to call me back again... 16 Feb - called in spoke with Wayni Elliot, the matter was escalated and I was told someone will call me - No one called!26 Feb - called in spoke with Makula, I was told someone will call me within three days - NO ONE CALLED!!!4 March - called in AGAIN spoke with Lulu Msebenzi and by this time I have lost my sense of humour... she told me that someone will call me in three days, I told her I will not accept this! I have called in and called in and called in and it seems no one wants to close this account, she responded saying "but ma'am someone tried calling you on the 4th Feb and you did not answer" so because of this I am liable for another month's fees - because no one wants to call me back after NUMEROUS attempts of me calling in to get this account closed? I asked to speak to a manager and I don't know who I was put through to but it WAS NOT a manager, anyway I said I will pay the fees! which I still do not feel I should! I JUST WANT THE ACCOUNT CLOSED!!! she assured me someone would call me within three days to close the account - guess what? NO ONE CALLED!9 March - called in again... Spoke with Fundandi, who advises nothing was done on the 4th - after my call of over 30minutes, no case was logged this is why no one has called me! they log a case number: 800084, assures me someone will call in three days.10 March - Pearl from conservations calls to assist, she says the case is logged and she will confirm once the account has been closed before COB 10 March 2020. Pearl is the only person that has given me a glimpse of hope with Discovery Bank. It takes five minutes to open a bank account with Discovery Bank and I swear closing the account is almost impossible, I even asked a consultant if they would like my kidney to close the account because that was my level of anger! My husband has also now requested to close his account because of the poor level of service received, the reason we wanted to move is that our medical aid is with Discovery and we wanted all our products under one umbrella - BUT that will not be happening, I will never ever recommend Discovery Bank to anyone! I would like this case to be investigated and I would like to be refunded for the fees I had to pay to keep this account open for an extra month because none of YOUR consultants wanted to return my calls. Regards, Ros.