ACCOUNT CLOSURE DISASTER!!!!

TRY CLOSING AN ACCOUNT!!!! I have been trying to close my account with Discovery Bank for months now. Paid up my balances, asked them to close the account. They dont tell you on the phone call that you need to respond within a certain time on email to ensure account is closed. So I thought, after paying my balances on account, I logged a call for closure, the account will be closed! BUT NO!!!! Then 2 months later, again bank fees!!! Now, only in Dec, they told me on the phone call that I have to respond on the email, pay the outstanding balances that accrued again, due to them not closing the account. Now I have to pay R1160.31 before 17 Dec to have it closed! I am so upset! And I am defnitely not banking with Discovery again. DONT GET TRAPPED PEOPLE!!!!DISCOVERY IS JUST GONNA MILK YOU FOR EVERY CENT!!!!!!!!