Account closure

Item: Discovery Bank
Rating: 1
Author: Katlego L

I've been asking for my transaction account to be closed but you've closed every other account but that one. I've liaise with Shaquille from the CEO but still, no progress. Please close my account before debit orders cause extra charges because I will not accept liability.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

24 Jul 2025, 20:33

Hi Katlego,

I sincerely apologize for the experience had with us.

I am going to investigate further and provide you with feedback soonest.

Kind Regards,
Onthatile

Discovery Bank's reply24 Jul 2025, 20:33

Official

Hi Katlego,

I sincerely apologize for the experience had with us.

I am going to investigate further and provide you with feedback soonest.

Kind Regards,
Onthatile

Discovery Bank's replyOfficial

25 Jul 2025, 15:42

Hi Katlego,

Thank you for your patience while we escalated and followed up on your query.

Your account closure is currently in progress and awaiting system confirmation to ensure it has been fully completed. I’ll keep you updated and share feedback as soon as we receive confirmation.

Kind regards,
Onthatile

Discovery Bank's reply25 Jul 2025, 15:42

Official

Discovery Bank's replyOfficial

29 Jul 2025, 15:34

Hi Katlego,

Thank you for your patience while we escalated and followed up on your query.

I’d like to confirm that your account was closed on 28 July 2025.

Please let us know if you need any further assistance.

Kind Regards,
Onthatile

Discovery Bank's reply29 Jul 2025, 15:34

Official