RP
Roshelle P

1 reviews | Active since Mar 2009

14 Mar 2017, 18:03

Account closed in January 2017 but being charged

<p>My Discovery card was settled on 17 January 2017 and I continue receiving statements for the fees. My account was closed after getting a settlement figure from your call centre (which included an additional amount to account for the interest). You refunded me R52 a few days later and instead of closing my account you continue to add an R85 charge every month. After the Feb charge I callled again and it was confirmed that my account was closed. After received the MArch statement I then rep**** via email to say this is an error my account is closed. I've just received a reply to say that I need to complete an account closure form. This is now ridiculous... and I'm sure more and more 'barriers' to close this account is going to occur. I have not used the account since it was settled and I refuse to pay the fees for your incompetence. Please also note that if this is not resolved within 24 hours, I fully intend to close my buisness account with FNB.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply17 Mar 2017, 15:20
Official

Dear bimba

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this afternoon.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***