Acccount frozen

<p>FICA</p> <p>As a Platinum Card holder, I am horrified at the level of service (or lack thereof) from Discovery. I was informed by Discovery Card that I need to supply them with FICA documents and was very impressed that they sent a courier to pick up the documents.</p> <p>However, 3 days later, they froze my account. Do you know how embarrassing it is to have your card declined at the point of sale? After calling Discovery, they reactivated my card only to have it frozen the next day. This went on for 2 weeks, as my card was frozen and reactivated repeatedly.</p> <p>Eventually I asked their call centre agent to escalate the matter to managers and they promised to call me back within 24 hours. Needless to say that nobody has bothered. I mailed them (after they failed to call me back) and they have not had the courtesy to reply. Two weeks later, my account is active again but I have to now deal with the reinstating failed debit orders, paying penalties for missing payments, etc. Why is this my problem and how are you going to compensate me for the hours spent rectifying your error? The customer experience was terrible.</p> <p>I spend a fortune on my platinum card each month and will not accept this level of service (lack thereof). Fortunately, I have a number of other card options. I insist that a manager call me to explain what went wrong and to apologies for the inconvenience. I suggest that you waive your annual card charge, at the very least, if you wish to keep me as a customer. Alternatively, I am happy to invoice you for the time spent dealing with the issue that you created. </p> <p> </p>