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Gwenda C
1 reviews | Active since Oct 2020
12 Apr 2022, 17:39
Abysmal performance from Discovery Bank
I app**** yesterday (Monday)for my Discovery Credit card to be renewed as the present one expires 04/22. The application was successful and the new card will be delivered on Thursday. However, shopping today, my card was declined. On inquiry on the phone and online I see that my new card has been activated and the existing one, valid until the end of the month has been de-activated! The attempt on line to re-activate the existing card gives the response "Card not yet delivered". And of course the call centre assistant is completely at a loss. In fact she doesn't see that this is a problem . My request for a manager to assist in solving the problem leaves me holding on for14 minutes before I give up! Is this the best that the boffins at Discovery Bank can do??? Obviously so.
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Replies (3)
Discovery Bank's replyOfficial
12 Apr 2022, 18:15Good day Gwenda
Thanks for reaching out.
I'm so sorry to hear about your experience but I'm to explain.
When a replacement card is requested your current/old card is automatically deactivated as two primary cards can't be active for security reasons.
I do apologize that you were on hold for such a long time for a manager, I've queried it with the team as there was in influx in calls today.
Kind regards
Nicolene
Thanks for reaching out.
I'm so sorry to hear about your experience but I'm to explain.
When a replacement card is requested your current/old card is automatically deactivated as two primary cards can't be active for security reasons.
I do apologize that you were on hold for such a long time for a manager, I've queried it with the team as there was in influx in calls today.
Kind regards
Nicolene
Discovery Bank's reply12 Apr 2022, 18:15
Official
Good day Gwenda
Thanks for reaching out.
I'm so sorry to hear about your experience but I'm to explain.
When a replacement card is requested your current/old card is automatically deactivated as two primary cards can't be active for security reasons.
I do apologize that you were on hold for such a long time for a manager, I've queried it with the team as there was in influx in calls today.
Kind regards
Nicolene
Thanks for reaching out.
I'm so sorry to hear about your experience but I'm to explain.
When a replacement card is requested your current/old card is automatically deactivated as two primary cards can't be active for security reasons.
I do apologize that you were on hold for such a long time for a manager, I've queried it with the team as there was in influx in calls today.
Kind regards
Nicolene
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Gwenda C's updateReviewer Update
13 Apr 2022, 20:51- Thank you for the prompt reply - it seems that Discovery expects so many comments on Hellopeter that they have a person specially looking out for them! Your reply however makes no sense whatsoever. How can my existing card be de-activated before my new card has been delivered to me? Four days will have elapsed between the date I app**** for a renewal and the promised delivery date. So for four days I do not have the use of a Credit Card? Perhaps Discovery should consult the other credit card companies where as a matter of course the existing card stays in use up until the new card is received and activated. If Nicolene who rep**** to my original review is correct, there is no way to have uninterrupted use of a Discovery credit card when a renewal is required. Get real Discovery Bank!!!!
GC
Gwenda C's update13 Apr 2022, 20:51
Reviewer Update
- Thank you for the prompt reply - it seems that Discovery expects so many comments on Hellopeter that they have a person specially looking out for them! Your reply however makes no sense whatsoever. How can my existing card be de-activated before my new card has been delivered to me? Four days will have elapsed between the date I app**** for a renewal and the promised delivery date. So for four days I do not have the use of a Credit Card? Perhaps Discovery should consult the other credit card companies where as a matter of course the existing card stays in use up until the new card is received and activated. If Nicolene who rep**** to my original review is correct, there is no way to have uninterrupted use of a Discovery credit card when a renewal is required. Get real Discovery Bank!!!!
Discovery Bank's replyOfficial
14 Apr 2022, 12:26Hi Gwenda
Hope you are doing well.
The information you received is correct and it's not only applicable to Discovery Bank as two primary cards can't be active at the same time due to security reasons and the rule applies for all Visa cards.
Kind regards
Hope you are doing well.
The information you received is correct and it's not only applicable to Discovery Bank as two primary cards can't be active at the same time due to security reasons and the rule applies for all Visa cards.
Kind regards
Discovery Bank's reply14 Apr 2022, 12:26
Official
Hi Gwenda
Hope you are doing well.
The information you received is correct and it's not only applicable to Discovery Bank as two primary cards can't be active at the same time due to security reasons and the rule applies for all Visa cards.
Kind regards
Hope you are doing well.
The information you received is correct and it's not only applicable to Discovery Bank as two primary cards can't be active at the same time due to security reasons and the rule applies for all Visa cards.
Kind regards