Absolutely useless!!!!!!

So here we are again, please refer case number ***,

Even upto now been the 26th November, you still haven't resolved this, no refund, no reversal of my funds paid into a *****s account who banks with you.

You've frozen his account as per your ***** department, you've got all the proof, the affidavit, my bank statements, hell you even have his profile photo from his Facebook account, which I provided. Yet here we are 13 days later, and still no refund or reversal of my R16000.00 from you even after you've apparently frozen this ****mers account. Who even knows if this is true.

But yes, when am I getting this money reversed back into my fnb account guys? You aren't giving me or my banks ***** department any answers. What are you waiting for? Just refund the money and deal with your customer whom you allowed to open up a cheque account with.

It's not that difficult, how lomg do i have to wait? You don't get back to me, you don't come with some sort of good news. You just don't get back to a person, your ***** department passes the buck and says to phone my banks ***** department,

It's as if both banks are equally useless and actually don't give a **** about customers or customer service, cause if you truly did, we would've be on the 26th already without a refund.

You truly are probably the worst bank to ever exist.