LS
Lucy S
1 reviews | Active since Mar 2025
07 Aug 2025, 18:00
Absolutely Shocking Service!!!
I am already a Discovery client, already linked to and have their credit card, insurance, medical aid. I made a call yesterday Wednesday 6 August to Discovery Bank requesting the opening of a bank account. After holding on for quite a while I was assured that someone would make contact and return my call yesterday. No call came. I again called today, same story, held on for a while, spoke to someone who again assured me that someone would call me today, and still I wait!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
07 Aug 2025, 18:07Hi Lucy
We apologize for the experience that you have had.
Which additional bank account would you like to open with us?
Kind regards,
Mpho.
We apologize for the experience that you have had.
Which additional bank account would you like to open with us?
Kind regards,
Mpho.
Discovery Bank's reply07 Aug 2025, 18:07
Official
Hi Lucy
We apologize for the experience that you have had.
Which additional bank account would you like to open with us?
Kind regards,
Mpho.
We apologize for the experience that you have had.
Which additional bank account would you like to open with us?
Kind regards,
Mpho.
LS
Lucy S's updateReviewer Update
07 Aug 2025, 18:46I would appreciate a call from Discovery Bank to discuss Mpho!
LS
Lucy S's update07 Aug 2025, 18:46
Reviewer Update
I would appreciate a call from Discovery Bank to discuss Mpho!
LS
Lucy S's updateReviewer Update
08 Aug 2025, 17:05I am now shocked even more at your response Mpho! I have made three calls to your Bank this week, have held on and on only then to be told that someone will contact me each day if my calls which hasn’t happened and you now send steps on how to open a bank account. Not sure what you aren’t getting? All I wanted was to speak to a human being that actually understood details of your various bank accounts. Please do not reply again on this platform as I have NO intention of opening a Discovery Bank account after this week’s fiasco! Your call centre staff need to be trained. All three of your representatives told me to open a Gold Transactional account with fees of R65-00 pm - rather odd when I have a Black credit card so the option of Gold doesn’t even feature on my App!
LS
Lucy S's update08 Aug 2025, 17:05
Reviewer Update
I am now shocked even more at your response Mpho! I have made three calls to your Bank this week, have held on and on only then to be told that someone will contact me each day if my calls which hasn’t happened and you now send steps on how to open a bank account. Not sure what you aren’t getting? All I wanted was to speak to a human being that actually understood details of your various bank accounts. Please do not reply again on this platform as I have NO intention of opening a Discovery Bank account after this week’s fiasco! Your call centre staff need to be trained. All three of your representatives told me to open a Gold Transactional account with fees of R65-00 pm - rather odd when I have a Black credit card so the option of Gold doesn’t even feature on my App!