Absolutely pathetic service and procedure for card closure

I wish there was an option for no stars as they don't even deserve 1. Their service is extremely pathetic. Requested a closure as they are ridiculous with their fees on the 13 may, received a reference, the amount was still debited to my account and I was charged a 121.25 fee which I was threatened to pay to keep a healthy credit record. They charge me for a R500 deposit I have that comes off monthly? That doesn't even make sense. I sent a follow up email on Monday the 24th to find out why this debit took place, then I receive the sms today to pay a fee. I called the call center and spoke to Mpho at 10:19. Only to find that the account closure request was never lodged due to a system error. She advised that I should wait for the R500 rand that came 9off my account to reflect(which takes 5 days) then call back to request the closure as there maybe issues if I request it now. So I had to pay R121.25 in fees, plus R500 was deducted from my account due to their internal system issues and I am told they are sorry and I must call them back. So I must incur telephone costs and fee charges which are absurd due to their inefficiency. Absolutely appalled. They are extremely unhelpful. And when I asked about the refund of my fee that they charged she apologizes and is unsure if it will be refunded. I asked how can I be held liable for their mistake and then her tone gets more aggressive and she says she can request the closure but as the R500 which is my money doesn't reflect I will have issues in getting it back? So I must call back after it reflects, at my cost and then request the closure which will take approximately two days. I honestly do not know how this was such a nightmare. I will never take up any discovery card related offers. As the service is pathetic and that is putting it mildly. Had I not called to follow up this account would never be closed. Such pathetic internal procedure.