Absolutely pathetic, non-existent customer service!

The non existent quality of Discovery Bank customer service is quite appalling!!

I have had to uninstall an reinstall the banking app on my phone, but now my app has been paused and I am told to phone the ***** number in order to unlock it. I have been on hold, listening to their awful music for over 15 minutes on 5 separate occasions. You would think their ***** department would be a little more prompt, but alas - I'm not sure there is in fact such a thing!

Trying to get through to anyone able to assist is virtually impossible, the need to verify my account is also a wild goose chase. While trying to call a standard number for some help, I need to open the banking app in order to verify myself while on the call. Obviously this is IMPOSSIBLE due to my account being paused, and the cause for my call in the first place.

Absolutely ridiculous and pathetic from such a highly esteemed company. I think if I am ever able to unblock my account it will only be to close my account entirely!