Absolutely Pathetic

I transfer my Discovery Card from FNB to Discovery bank, what a mistake! I was offered a Black card, but received a platinum card ( not the end of the world). They mistakenly loaded the full banking suite of products instead of the card only, at 3 times the cost. I spoke to them on the 26th of Sep, and they promised feedback by the end of the day, this never happened. Today, 7 October I called them again, only to be told that this is still ongoing, and that they might not be able to downgrade my account. SO the result is that I decided to close my account, meaning I will be paying for my apple watch myself - but it is worth it. I wonder how long I will need to wait for that to happen.