PS
Philip S
1 reviews | Active since May 2012
26 Aug 2020, 14:54
Absolutely no service from Discovery Bank
Since moving my Discovery credit card to Discovery Bank recently, my OTP for online purchases is no longer e-mailed to me. I reported this to a managed a few days ago. She promised to resolve it and give me feedback. I haven't heard from her or anyone since, despite my follow-up e-mails to them. I require a senior manager to call me to resolve this.
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Replies (3)PS
Philip S's updateReviewer Update
02 Sept 2020, 12:38After not hearing from them, I called again and spoke to a manager (Thabo) who promised to look into this and get back to me within a couple of days.
Haha! His promise was worth nothing.
I haven't heard from him nor anyone else, so I'm no further ahead.
Haha! His promise was worth nothing.
I haven't heard from him nor anyone else, so I'm no further ahead.
PS
Philip S's update02 Sept 2020, 12:38
Reviewer Update
After not hearing from them, I called again and spoke to a manager (Thabo) who promised to look into this and get back to me within a couple of days.
Haha! His promise was worth nothing.
I haven't heard from him nor anyone else, so I'm no further ahead.
Haha! His promise was worth nothing.
I haven't heard from him nor anyone else, so I'm no further ahead.
PS
Philip S's updateReviewer Update
12 Sept 2020, 22:59Still no response from Discovery Bank.
Strangely enough, I had a call from Devon in Sales, who wanted to talk to me about opening an account. I explained to him the problems I was having, and he promised to call me back within half an hour. That was three days ago, and still nothing!
Strangely enough, I had a call from Devon in Sales, who wanted to talk to me about opening an account. I explained to him the problems I was having, and he promised to call me back within half an hour. That was three days ago, and still nothing!
PS
Philip S's update12 Sept 2020, 22:59
Reviewer Update
Still no response from Discovery Bank.
Strangely enough, I had a call from Devon in Sales, who wanted to talk to me about opening an account. I explained to him the problems I was having, and he promised to call me back within half an hour. That was three days ago, and still nothing!
Strangely enough, I had a call from Devon in Sales, who wanted to talk to me about opening an account. I explained to him the problems I was having, and he promised to call me back within half an hour. That was three days ago, and still nothing!
PS
Philip S's updateReviewer Update
08 Oct 2020, 19:01It's not working.
Still going via SMS.
I've just tried it again now.
Why are you playing games with me?
Still going via SMS.
I've just tried it again now.
Why are you playing games with me?
PS
Philip S's update08 Oct 2020, 19:01
Reviewer Update
It's not working.
Still going via SMS.
I've just tried it again now.
Why are you playing games with me?
Still going via SMS.
I've just tried it again now.
Why are you playing games with me?