Absolutely disgusting customer service.

I contacted Discovery Credit Card last month (March) numerous times and requested that my Discovery credit card be cancelled. I then received a call back from a lady who talked me into not cancelling my credit card and set expectations which turned out to be false after I did my own research. Not only would I be charged more money as a monthly fee compared to when the credit card was Linked to FNB, I would need to put my own money into the account to use it. Never the less this is not my issue. My issue is that I Contacted Discovery Card at the beginning of March and requested to cancel the card. I made numerous calls during the first 2 weeks of April and made sure that my account was not in a minus status. I was told to call during specific office hours as a specific department deals with account closures and cancellation of cards. I called back as requested and I expressly requested that my card be cancelled as I did not want the service anymore and did not want to be charged. I was assured that my card would be cancelled. I just called Discovery card a few minutes ago and was told that my account and card was not cancelled. Discovery is also planning on charging me a day before my pay day which they are aware of and if they do my account will go into overdraft which I am pretty sure they will not refund. This is absolutely DISGUSTING customer service. You have **** to me. I've logged onto the Discovery app and you actually are charging me R98.24 when this should have been cancelled already and to make matters worse you actually set up a debit order a day before my salary pay date. This is even worse customer service than Standard bank. I want my card cancelled.