Absolutely bad service from Discovery Bank

I called customer service on twenty nine April closing this account. Consultant informed me there will be a lock placed on the account to avoid further fees. Received a call same day from a consultant saying I need to pay fees before account can be closed. Paid fees same day twenty nie April immediate payment. Unfortunately a subsequent recurring payment was made into Discovery Bank account. I could not transfer the amount out of the discovery bank account to my other bank because of the account being locked. Called customers services again. Another settlement letter sent on sixth May requesting bank account into which positive balance to be paid. Forwarded copy of proof of banking account and a relevant details to ***. A few days latter no response I called customer services again requesting time frame for repayment. What discovery bank did was to transfer my positive balance from my transactional account to my credit card account (instead of my external bank account) with me having no access as the account is locked. I called customer services again asking why. Each time I call customer service I am told to Ang on for average twenty minutes at a time .. I think just to frustrate me as nothing is finalised nor improved. Then I checked my account and noticed an amount of three indeed rand write off which I assume would be fees for the account was locked. Then I get a message from discovery bank saying an amount of three hundred rand was paid from my positive balance for for fees on an account supposedly locked to avoid fees. I sent accountclosure and discovery bank an email with a screen shot of the write off and enquired as to why they deducted this amount if the count was locked and that amount was written off. I got no response. I have being struggling since twenty nine April to eleven May and as of today thirteen May to have my positive balance of one thousand one and seventy eight Rand paid into my external bank account and have discovery bank account closed. Never again will I opt for a discovery bank account