Absolute worst experience!!!!

Absolute nightmare!!! Called on 28 October asking they merge my profile from my passport to my ID number. Sent my doc and got my reference number but no response in 2-3 days. Every now and then a banker calls me to respond to my query of joining the bank and I respond that I’m already a client and just need the profile merged. Aaarrghh if it’s not a new sale they can’t help you. It’s now 9 Dec and I’ve been following up pretty much every week for a month and still nothing. Absolute nonsense how it can take 6 weeks to update a profile. And once again the consultant has gone to escalate and investigate and will call back.. heard that about a hundred times this year from the overall Discovery company. Companies truly shouldn’t scale up if they don’t have operational capacity for it.