MD
Magda D

1 reviews | Active since Dec 2015

14 Jun 2016, 18:45

Absolute rip-off of a loyal ***,43 interest charged due to a short payment of 74 cents!

<p>I cannot believe the response I just got from Discovery on a query I logged re interest charged on my card. This is the response:</p> <p>The interest amount of R1 154.43 charged on your Discovery Card account was due to your 09 May 2016 statement balance not being paid in full.<br />On 09 May 2016 your statement closed at an amount of R40096.74, this amount was due by 03 June 2016.<br />During your payment period, you made the following payments:<br />• 30 May 2016 – R1 000<br />• 31 May 2016 - R33 000<br />• 02 June 2016 - R6 096<br />The above mentioned payments add up to R40 096, which means you short paid by an amount of R0.74.<br />For this reason, interest is billed on each transaction that makes up the balance from the time it was processed until it is paid up.<br />Interest is then charged on the account on the day that the statement closes. <br /> <br />I was charged R1 154.43, because I short paid 74 cents!! Come-on Discovery, this is absolute day light *******!!! <br /> <br />I can't believe I even got this response!!</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply15 Jun 2016, 07:33
Official

Dear magdamdekker

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)