Absolute incompetence by discovery card.

I have been trying to cancel my card since early November 2019, I've sent all documentation by the end of November.

By January the account STILL wasn't closed, after countless calls I heard there were 'system issues'.

I then saw the account closure transaction and credit interest transferred to my account.

I thought I had better ensure the account was in fact closed, so I tried a transaction for a small amount, needless to say the account was not properly closed.

I then immediately eft'ed the amount for the transaction into the account and emailed discovery to inform them that they need to close the account and it's not closed.

I mailed them THREE TIMES within the space of executing the transaction along with multiple phone calls, I was informed that it was in fact a mistake on their side and there was a system error.

Then in early February, nothing had happened and I had more interest and fee's charged on my account, more emails and phonecalls, more false promises by discovery to close the account.

This is from the 8th of February : Thank you for contacting us. Your Discovery Card account was not closed due to an error caused on our systems. We apologise for the inconvenience caused in this regard. We are going to be reversing all the fees charged as well as closing your account within five working days. The reference number for the above request is : ***.

Since then I have phoned around 10 times additionally, and have had agents inform me the account will be closed and all fees and charges reversed, and every few days later I receive another generic

"Note that we cannot close your Discovery Gold Card account as there is outstanding balance.There was a usage of the card

Please make a manual payment to settle your Discovery Card account. This will also speed up the process of your Discovery Gold Card account closure."

I REFUSED on principle to pay an additional cent for your incompetence.