Absolultely hopeless service

So, Discovery travel has been down for 4 days now so I called them - with 3 questions. The agent (Vincent) on the travel line did not know the system was down and transferred me to the bank (Annalie) - who was at least aware that there was a problem but could not give me any information. My 2 other questions about why I was suddenly downgraded to non-priority after flying every 2nd week for at least a year through Discovery Travel and secondly why I suddenly could not see a balance of my Discovery Miles could not be answered. Absolutely hopeless service from a supposedly professional organisation. Seriosuly disappointed.