DP
Derren P
1 reviews | Active since Mar 2009
01 Oct 2019, 09:15
A toy bank - digital not!
I regret having to be involved via Discovery Bank. You're not a digital bank as you proclaim to be... you only have an app and now you're not responding to email enquiries! RMB and FNB are 1000 times more a digital bank than you are. I wish my Discovery Card was still backed by FirstRand and not this toy bank!
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
01 Oct 2019, 11:21Hi Derren P
Thank you for your feedback.
I do apologise for the inconvenience caused.
We do take note of our client’s comments and frequently update and improving our App.
Regards
Jaco
Thank you for your feedback.
I do apologise for the inconvenience caused.
We do take note of our client’s comments and frequently update and improving our App.
Regards
Jaco
Discovery Bank's reply01 Oct 2019, 11:21
Official
Hi Derren P
Thank you for your feedback.
I do apologise for the inconvenience caused.
We do take note of our client’s comments and frequently update and improving our App.
Regards
Jaco
Thank you for your feedback.
I do apologise for the inconvenience caused.
We do take note of our client’s comments and frequently update and improving our App.
Regards
Jaco
DP
Derren P's updateReviewer Update
01 Oct 2019, 12:04Wow that reply avoids the entire issue. I was a Discovery Platinum card holder at FirstRand with specific phone and email services. Now I am Black card holder at Discovery but treated like an entry level client!
DP
Derren P's update01 Oct 2019, 12:04
Reviewer Update
Wow that reply avoids the entire issue. I was a Discovery Platinum card holder at FirstRand with specific phone and email services. Now I am Black card holder at Discovery but treated like an entry level client!