A strong title would be: Discovery Bank Account Still on Hold Despite Submitting the Requested Affidavit

I am extremely disappointed with the way my account issue has been handled by Discovery Bank.

My name is Fanelo Ivin Mathebula. My account was placed on hold after a customer reported a transaction relating to traditional attire she wanted to purchase from me.

The total price of the traditional attire was R3,500. The customer paid R2,000, and there were also separate payments of R500 and R350 relating to the transaction/delivery. When I informed her that there was still R1,500 outstanding on the R3,500 purchase price, she refused to pay the remaining amount and believed that she was being ****med.

To resolve the matter, we agreed that I would refund her. I have been cooperating with Discovery Bank throughout this process and was instructed to submit an affidavit explaining the situation. I have now submitted the affidavit as requested.

However, despite providing the requested documentation, my account is still on hold and I have not received a satisfactory resolution or clear indication of when my account will be released.

I understand that the bank needs to investigate disputes, but I feel that I have cooperated fully and provided the information requested. I am asking Discovery Bank to please review my case urgently, provide me with an update, and advise when my account will be unfrozen.

I would appreciate a clear and timely resolution to this matter.