NM
Natasha M
1 reviews | Active since Apr 2019
18 Apr 2019, 14:12
A paid up Discovery Card in Legal status?
My husband held a Discovery Card almost 10 years back which landed in legal due to his unemployment. The card balance was subsequently settled. We then joined another medical aid. Two months ago we rejoined Discovery Health and Vitality only for each of our Discovery portfolios to show that we had cards that are in "legal status". My husband phoned Discovery, they confirmed that the card was closed and paid up and this status is now cleared on his Discovery Portfolio view however on my Discovery Portfolio view it still shows that I have a card in Legal status. I have never held a Discovery card.
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Natasha M's updateReviewer Update
29 Apr 2019, 11:54Thanks he received the letter that his account is closed but that does not resolve the complaint. Can you now please address the issue that:
1. MY PORTFOLIO is showing that I have an account in legal status on my profile: "mcmahoa". Please clear the LEGAL status from my portfolio.
2. I also need you to acknowledge that I do not hold a Discovery card.
NM
Natasha M's update29 Apr 2019, 11:54
Reviewer Update
Thanks he received the letter that his account is closed but that does not resolve the complaint. Can you now please address the issue that:
1. MY PORTFOLIO is showing that I have an account in legal status on my profile: "mcmahoa". Please clear the LEGAL status from my portfolio.
2. I also need you to acknowledge that I do not hold a Discovery card.
NM
Natasha M's updateReviewer Update
11 May 2019, 01:30Discovery, if this is your idea of customer service then you really suck!! You did not address any of my issues as a customer. You did what you thought should be done with no regard for resolving my issue. Dont you think I have done this before (phoned legal several times). So now you still have not even resolved one of my original issues.
NM
Natasha M's update11 May 2019, 01:30
Reviewer Update
Discovery, if this is your idea of customer service then you really suck!! You did not address any of my issues as a customer. You did what you thought should be done with no regard for resolving my issue. Dont you think I have done this before (phoned legal several times). So now you still have not even resolved one of my original issues.