Hellopeter
Share Your Experience

1 reviews | Active since Sept 2012

21 Feb 2023, 12:13

A month later still no credit increase shocking

It’s been over a month since I reached out to discovery to increase my credit limit

We were in discussions I proved everything I needed to in view of a credit increase

They originally agreed to increase it 10k and then they didn’t

A month later I’m still waiting

Shocking service I’m considering leaving the bank and medical as a result

No care for loyal clients

0
Replies (12)
Discovery Bank
Discovery Bank's reply22 Feb 2023, 14:23
Official
Hi Tyler

I do apologies for the inconvenience caused.

I'll look into your request and give you a call to update you on your case.

Regards
Khanyi
's update24 Feb 2023, 18:24
Reviewer Update
And another two days pass with more failed promises

A guy called me Wednesday promised to call yesterday

NOTHING HAS HAPPENED FALSE PROMISES
Discovery Bank
Discovery Bank's reply27 Feb 2023, 07:55
Official
Hi Tyler

I apologise that you have not received the callback from the agent that is currently dealing with your case, please provide us with a convenient time to call you today, to assist you further.

Regards
Khanyi
's update27 Feb 2023, 09:34
Reviewer Update
Any time is fine

The initial request was for a 100k increase
Over and above my existing credit

I’ll settle for an over all credit amount of 100k in totality instead that’s more than reasonable

Thanks
Discovery Bank
Discovery Bank's reply27 Feb 2023, 13:04
Official
Hi Tyler

Thanks for your response.

Ill give you  a call today.

Regards
Khanyi
's update27 Feb 2023, 18:03
Reviewer Update
So I received no phone call

However I did get a email from discovery stating nothing had happened due to my not having submitted documentation

FALSE AND TOTALLY INCORRECT

I DID OVER A MONTH AGO WHICH THEY VERBALLY ACKNOWLEDGED RECEIPT OF LAST THEY CALLED ME WHEN THEY PROMISED TO COME BACK TO ME AND DIDNT

THESE GUYS ARE SERIOUSLY NOT PLAYING THE GAME


Discovery Bank
Discovery Bank's reply28 Feb 2023, 09:26
Official
Hi Tyler

Thanks for taking my call.

I understand your frustration, and we'll get the relevant team to assist further.

Regards
Khanyi
's update01 Mar 2023, 16:30
Reviewer Update
Consultant called yesterday

There is an error with the app it keeps requesting additional docs which have been submitted previously

It keeps the same prompt over and over again

I’m tired now

This is rediculous

Discovery I require this matter to be delt with

Finality is required


's update02 Mar 2023, 10:47
Reviewer Update
I have just submitted a new request seeing as the app is not working

Kindly refer the new application to Shelly who called me two days ago
Discovery Bank
Discovery Bank's reply02 Mar 2023, 15:12
Official
Hi Tyler

Thanks for taking my call.

As discussed, we're currently working on the case and will provide feedback as soon as possible.

Regards
Khanyi
's update02 Mar 2023, 17:16
Reviewer Update
So today discovery upon their request ask me to open a new application that gets rejected

Where previously they agreed to increase to which I requested a greater increase a month ago whereby they asked for additional information that I submitted proving I’m good for the extra credit

And today they outright reject

It’s absolutely disgusting how they treat clients


A month of going back and forth and they go back on thier word every single time I think illl share all coms of social media


Discovery Bank
Discovery Bank's reply03 Mar 2023, 10:23
Official
Hi Tyler

As previously mentioned on the phone we are currently liaising with the Credit ops team for further assistance.

I'll call you as soon as we receive feedback from the relevant team.

Regards
Khanyi