PC
Pierre C

1 reviews | Active since Jul 2012

12 Dec 2016, 13:08

A month later and I still don't have a working credit card.

<p>After initially applying for my credit card and two weeks of struggling with documents to be accepted, my platinum credit card was approved. Another week of waiting before it was delivered to me, and this is now officially the 4th week of waiting and my card is still not working - apparently after half a dozen of escalations of the matter, awaiting approval from FNB or the courier company to deliver my FICA documents. Eager to approve and take your money, but not so eager to get my card to actually work. It's disappointing, as I've been a loyal diamond status Discovery Vitality member for almost a decade now. I'm afraid that this application might have been a foolish mistake from my side. Not so rewarding, after all.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply13 Dec 2016, 14:50
Official

Dear pwcoetzee

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

We have emailed you today to discuss this matter and provide feedback to you.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)